🔍 Seller Workflow Interview Questions (Refined & Structured)

1️⃣ Brand Visibility & Customer Engagement

1. How do you currently showcase your products to customers?

   • (Do you rely mainly on YouTube videos, WhatsApp statuses, Instagram, etc.?)

2. How do people usually find your business?

   • (Through YouTube recommendations, word of mouth, repeat customers, etc.?)

3. What is your brand voice? How do you portray yourself to customers?

• (For example, is your brand elegant and premium, or warm and approachable?)

4. Do you have any brand colors? What do they stand for?

2️⃣ Customer Interaction & Order Process

1. How do customers reach out when they want to place an order?
   • (Do they comment on YouTube, message on WhatsApp, or call you directly?)
2. Which method do you prefer—customers reaching out via calls or WhatsApp? Why?
3. Is there a centralized portal/catalog to view the products? Like Whatsapp?

3️⃣ Sales & Conversion Rates

1. On average, how many people inquire about a product daily/weekly?
2. Out of those inquiries, how many actually make a purchase?
   • (What are the most common reasons people don’t end up buying?)
   • Shipping

4️⃣ Order Management & Payment Process

1. After you receive an order, what are the next steps?
   • (Do you manually track it? How do you confirm payment?)
2. What details do you typically ask customers before confirming an order?
   • (Name, address, payment method, size confirmation, etc.)

5️⃣ Logistics & Post-Sale Tracking

1. How do you track orders once they’ve been shipped?
   • (Do you manually update customers, or do they follow up with you?)
2. What happens if a customer wants to return or exchange an item?